Mental Health

DR. MELISA LYLES

She will work as a team with patients, caregivers, schools, and specialists in determining and providing the best individualized care for the patient.

Dr. Lyles will be available for the evaluation and management of learning/school difficulties, ADHD, Anxiety, Depression, and other related concerns.

Dr. Lyles has worked at Carolina Pediatrics for over 10 years. She has had an interest in mental health since medical school and is excited to focus her attention on the mental health and wellness for our patients at Carolina Pediatrics.

WHAT SHOULD YOU EXPECT AT YOUR FIRST VISIT?

Initial evaluations may require several separate visits (30-60 min per visit) which may include the following:

• Parent interview to obtain history/background
• Patient interview/examination
• Screening tools/testing
• Discussion of the results of the evaluation
• Development of an individualized plan (including medication when indicated)
• For school related concerns, the patient’s teachers will be contacted for additional information.

Your on-site provider for mental health care and resources

Primary Specialty:
Pediatrics

Medical School:
UNC at Chapel Hill

Internship/Residency:
UNC at Chapel Hill

Scheduling Appointments and Requesting Prescription Refills

Contact Dr. Lyles

Refill requests should be made by calling our office. Refill requests will be processed on Mondays, Wednesdays and Thursdays.

For non-urgent issues, please send a message to Dr. Bates through the Patient Portal. For urgent issues, please call the office for immediate assistance.

Call our office at 336-574-4280 or CLICK HERE to request an appointment with Dr. Lyles

MENTAL HEALTH RESOURCES

For 24/7 walk-up access to mental health services for Guilford County children (4+), adolescents and adults, please visit the new Guilford County Behavioral Health Center located at 931 Third Street in Greensboro, NC. Call their 24-hour HelpLine at 336-832-9700 or 800-711-2635 for immediate assistance for mental health and substance abuse issues.

Collaborative Care at Carolina Pediatrics

What to Expect

• Quick Access to Support: Once your provider refers your family, you’ll hear from our Behavioral Health Specialist within just a few days.
• Brief, Focused Visits: Sessions typically include 4–6 visits centered on practical skills to manage anxiety, mood, and stress.
• Active Family Involvement: Parents or caregivers are often included at the beginning or end of each session to reinforce progress and strategies at home.
• Ongoing Team Communication: Our Behavioral Health Specialist and psychiatric consultant review care regularly to ensure your child’s treatment stays on track and effective.

At Carolina Pediatrics of the Triad, we believe in caring for the whole child — body, mind, and spirit. Our Collaborative Care Program is designed to support children and teens who may be experiencing anxiety, depression, or other emotional and behavioral challenges.

Collaborative Care brings together your child’s primary care physician, our Behavioral Health Specialist, and a psychiatric consultant to form a coordinated care team — working hand in hand with your family. This approach allows your child to receive mental health support right here in our office, in a setting that feels familiar and comfortable.

Meet Our Behavioral Health Specialist

Melissa Norman, M.Ed.

Leading our Collaborative Care Program is Melissa Norman, M.Ed., who earned her Master’s in Education (School Counseling) from Wake Forest University. A former classroom teacher and school counselor, she also founded Girl CHARGE, a nonprofit that promotes emotional wellness for children and teens.

Melissa is dedicated to helping families build coping skills, resilience, and confidence in navigating life’s challenges. She creates a welcoming, supportive space where children and parents feel heard and understood.

Outside the office, Melissa enjoys reading, hiking with her family, and cheering on her three kids at their many games.